Privacy Policy

We are: QLD Provincial Cinemas (ABN 26 074 111 194) trading as BIGSCREEN Cinemas Hervey Bay. 128 Boat Harbour Drive Ave, Hervey Bay, 4655

 

The following describes our information gathering and dissemination practices in relation to information collected about you via this web site. This policy has been developed in accordance with the Commonwealth of Australia Privacy Act 1988. Further information on your rights can be found on The Australian Privacy Commissioners website at www.privacy.gov.au.


Browser Information

When you visit this site, our server logs information which is provided by your browser. This information is used to create statistics which allow us to assess web site efficiency.
The information logged is as follows:

  • the type of browser you are using;
  • your top level domain name (for example .com, .gov, .au, .uk etc);
  • the address of the referring site;
  • your server's IP address;
  • the address of the pages accessed and any documents downloaded.

No attempt will be made to personally identify you from the above Browser Information unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes.



Identification

No prohibited identifiers (such as a tax file number) are used at any time for identification.

 

Ticket Purchase and Billing Information

When purchasing tickets through this web site you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner, EWAY. More information on how EWAY handles your information can be found at www.eway.com.au.

MOVIE TICKET PURCHASES

(a)       Movie tickets purchased via the Online Services are (subject to paragraph (b)) non-refundable and are not available for exchange, unless required by applicable law or approved by Big Screen Cinemas executive management.

(b)       Big Screen Cinemas reserves the right to refuse entry and may refund or exchange movie tickets for any movie session for which entry is refused if the tickets are presented for refund/exchange prior to the start of the movie session, including as a result of Big Screen Cinemas refusing your entry to a movie session.  Evidence of payment must be presented in order for Big Screen Cinemas to consider refunding the price paid for any movie ticket.  All refunds must in any event be returned to the same debit or credit card number or account that was used for the original sale, or alternatively in the form of Big Screen Cinemas gift cards.  Refunds will not be made in cash.  No refunds or exchanges are available after the applicable movie session has started, including as a result of your ejection for a breach of the conditions of entry.

(c)       A booking fee per ticket will apply to all tickets purchased via the Online Services.

(d)       Where allocated seating applies to a session you may have the choice of choosing your own seat on the Online Services. Otherwise seat allocation for movie tickets purchased via the Online Services is on a "best available" basis and is carried out by a prescribed computer program.

(e)       You agree that Big Screen Cinemas may at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via the Online Services.

(f)       The following conditions apply to each movie ticket purchased by you from Big Screen Cinemas:

•       Printed ticket stub or electronic ticket must be retained as proof of purchase until you leave the cinema premises after viewing the applicable movie.

•       A Show Spoilt pass will be issued to replace a ticket to a movie session cancelled or significantly interrupted due to circumstances beyond the control of Big Screen Cinemas (eg power failure). To receive a Show Spoilt pass, the printed ticket stub or electronic ticket must be presented immediately following cancellation of the movie session and before leaving the cinema premises.

•       Proof of age may be requested for MA15+ and R18+ films. No Children under the age of 18 can be admitted into an R18+ movie under any circumstance. All children under the age of 15 must be accompanied by their parent or legal guardian for movies rated MA15+. If the above terms are not adhered to, Grand Cinemas reserves the right to refuse entry.For more information on Australian classifications please visit www.classification.gov.au

•       Bags must be opened upon staff request.

•       Cameras and audio visual recorders are not permitted in the auditoria.

•       Only food and drink items purchased from Big Screen Cinemas Candy bar may be taken into the auditoria.

•       Cans, glass bottles, hot food and alcohol are not permitted in standard auditoria unless with the prior written consent of Big Screen Cinemas.

•       Footwear and neat casual dress is required in all auditoria.

•       Putting your feet on the seat in front of you is prohibited.

•       Inconsiderate behaviour, including talking or using electronic devices during the movie, is prohibited.

•       Management reserves the right to refuse entry to, or eject you from, any movie session in its sole discretion, including as a result of your failure to meet any of applicable conditions of entry.

•       Session times are subject to change without notice.

•       Each auditorium of Big Screen Cinemas has specific rules and may have other conditions of entry that apply from time to time. These are made available at each auditorium and you agree to be bound by these.

 

PURCHASES AND GST

Prices on the Online Services include GST where applicable.

PAYMENT PROCESSING

Payments made by you for the purchase of movie tickets, good or services on the Online Services are processed using EWAY payment processing service. You agree to all terms and conditions applicable to your use of the EWAY payment processing service.

MODIFICATION OF THESE TERMS AND THE ONLINE SERVICES

You agree that Grand Cinemas may at any time, in its sole discretion, modify any part of the Online Services, including these Terms of Use. Any change shall take effect only in relation to your future use of the Online Services.

THIRD PARTY LINKS AND ADVERTISING

Big Screen Cinemas provides hyperlinks to third party sites (Linked Sites) for convenience only, and the inclusion of the hyperlink does not imply any endorsement of the Linked Site by Big Screen Cinemas or its affiliates. In addition, the inclusion of third party advertising on the Online Services (whether with or without hyperlinks) is not an endorsement or recommendation of the third party advertiser by Big Screen Cinemas or its affiliates.

You acknowledge and agree that Linked Sites are not under the control of Big Screen Cinemas and that Big Screen Cinemas is not liable or responsible for:

(a)       any act, omission or negligence of any person who administers or owns any Linked Site;

(b)       the copyright compliance, legality or decency of any Linked Site;

(c)       the accuracy or reliability of any information provided by any Linked Site;

(d)       any goods or services provided by any person who administers or owns any Linked Site; or

(e)       the performance of any obligations owing to by any person who administers or owns any Linked Site

 

Electronic mail addresses

We will record your email address if you transmit it to us electronically either in an email message or via a web page form. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent.



Competitions

From time to time we conduct competitions and give you the choice of receiving further contact from us. Unless you make the choice for us to contact you further, the personal information which we collect from your entry into the competition will not be used for any purpose other than for the competition.



Subscription and Feedback forms

Some pages of this web site provide the facility for users to fill out an online form for the purpose of subscribing to a special service or to provide us with feedback about our web site. We will ask you for your personal information to fulfil that purpose. We will record it to facilitate follow up and for statistical analysis. Only authorised staff will have access to this information.



Security and Storage

Your personal information may be stored in either hard copy form or on computer or both. Hard copy personal information is, wherever practical, kept under locked security. Personal information stored on computer is password protected. Personal information is deleted when it is no longer needed.



Subcontractors

Any subcontractors operating on our behalf may have access to your personal information. In such situations, this privacy policy applies equally to those subcontractors.



Access to Personal Information

You may access your personal information by contacting cinema management. Access is generally granted within 30 days of that request. There may be a reasonable charge for access.



Cookies

A cookie is an electronic token that is passed between browser and server to transfer small amount of information. This web site uses cookies to remember your email address after a successful login or subscribe action. Cookies are also used to remember your cinema preferences, web pages that you have viewed and to facilitate our ticket booking process.



Secure Pages

All pages related to ticket purchases and billing are secured by SSL and verified by a valid and current certificate. Further information can be obtained by viewing the security information on these pages.



Public Pages

If you are submitting personal information over the internet which you wish to remain private, please note that, with the exception of our ticket booking pages, this site does not provide facilities for the secure transmission of information across the Internet. While the risk of anyone intercepting and misusing information transmitted by email or through this web site is very low you should be aware that a determined individual with the right skills may be able to do this.



Links to other sites

This site contains links to other sites. No responsibility can be taken for the privacy practices of these web sites.



Modifications to this document

This Privacy Policy and the way we handle your personal information may be changed at any time in our sole discretion.

 

 

TERMS OF USE

This document contains the terms and conditions governing your use of this Website and your purchase of any movie tickets, goods or services from BIGSCREEN Cinemas Hervey Bay using this Website. If the Terms of Use or Privacy Policy are not acceptable to you, you must not use this web site.

  1. APPLICATION OF THESE TERMS AND CONDITIONS
    1. You agree that your use of this Website and the purchase of any movie ticket, goods or services will be governed by these terms and conditions ("Terms of Use").
    2. If BIGSCREEN Cinemas Hervey Bay suffers or incurs any loss or damage in connection with any breach of these Terms of Use you agree to indemnify BIGSCREEN Cinemas Hervey Bay for all losses and damages.

  2. WEBSITE USAGE
    1. You agree that in using this Website, you will not:
      1. use parts of this Website reserved for registered members unless you are registered as a member;
      2. interfere with the usage of this Website by others;
      3. use this Website in an illegal manner;
      4. upload, post, email or otherwise transmit any document or information to this Website that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, sexually, ethnically or otherwise objectionable or vilifying;
      5. upload, post, email or otherwise transmit any document or information to this Website that infringes any Intellectual Property Rights of any person;
      6. upload, post, email or otherwise transmit any computer or website programming code;
      7. attempt to circumvent any security features of this Website;
      8. upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
      9. interfere with or disrupt this Website, the server hosting this Website, or servers or networks connected to the server hosting this Website.

  3. INTELLECTUAL PROPERTY RIGHTS
    1. You acknowledge and agree that the copyright and other intellectual property rights in this Website and in all information and materials on this Website ("Website Content") are owned by BIGSCREEN Cinemas Hervey Bay, its affiliates, suppliers or licensors unless expressly indicated. The Website Content is protected by Australian and international copyright and trademark laws.
    2. You agree that you will not do any of the following without BIGSCREEN Cinemas Hervey Bay’s written permission:
      1. use BIGSCREEN Cinemas Hervey Bay’s trademarks, except for printing out a copy of this Website or as part of a reference to a BIGSCREEN Cinemas Hervey Bay product or service;
      2. reproduce, copy, modify, merge, adapt, translate, re publish, frame, upload to a third party, post, transmit, broadcast, communicate to the public or otherwise make the Website Content available to the public;
      3. transmit or display the Website Content on any computer, system or network which permits electronic access by more than one user at a time;
      4. use, sell, assign, rent, sub licence or otherwise deal with the Website Content except as permitted by these Terms of Use; or
      5. anything else which would infringe BIGSCREEN Cinemas Hervey Bay’s rights or the rights of BIGSCREEN Cinemas Hervey Bay’s content suppliers.
    3. You may view this Website using a web "browser" so long as you don't change the form of copyright and other proprietary notices. If you are interested in a piece of content for your personal, non commercial use, you may save a single copy, print one or download one.

  4. REGISTRATION
    1. You may be asked to provide Personal Information to BIGSCREEN Cinemas Hervey Bay before purchasing any movie ticket, goods or services from this Website, before entering any competition on the Website or before registering as a member of this Website. If you do not provide that Personal Information to BIGSCREEN Cinemas Hervey Bay, BIGSCREEN Cinemas Hervey Bay may not be able to sell you movie tickets, goods or services, enter you into that competition or register you as a member.
    2. All Personal Information BIGSCREEN Cinemas Hervey Bay collects from this Website will be maintained in accordance with BIGSCREEN Cinemas Hervey Bay’s Privacy Policy.
    3. You acknowledge that if you do not register as a member of this Website, parts of this Website designed for registered members may not be accessible to you.
    4. You agree to keep all membership and registration information secret and accept responsibility for all actions performed by any person accessing this Website using your member account.
    5. BIGSCREEN Cinemas Hervey Bay may use techniques designed to identify fraudulent activities on the Website, such as fraudulent credit card use. If any unauthorised use of your credit card occurs as a result of your credit card purchase on the Website, you should notify your credit card provider in accordance with its reporting rules and procedures.
    6. You agree that BIGSCREEN Cinemas Hervey Bay may cancel your registration as a member and/or refuse you access to this Website at any time in its sole discretion.

  5. SUBMITTED DATA AND COMMENTS
    1. For any information or material provided by you for entry into any competition hosted on this Website, or any comment made by you in respect to any information on this Website, you agree to grant us irrevocable, perpetual, royalty-free, non-exclusive, worldwide license to use, reproduce, modify, sublicense, redistribute, adapt, transmit, publish, broadcast and display that information or material and create derivative works from it.

  6. MOVIE TICKET PURCHASES
    1. Movie tickets purchased via this Website are non-refundable and are not available for exchange, unless required by law.
    2. A booking fee per ticket will apply to all tickets purchased via this Website.
    3. Where allocated seating applies to a session you have the choice of choosing your own seat on the Website. Otherwise seat allocation for movie tickets purchased via this Website is on a "best available" basis and is carried out by a prescribed computer program.
    4. You agree that BIGSCREEN Cinemas Hervey Bay may at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via this Website.

  7. PURCHASES AND GST
    1. Prices on this Website include GST where applicable.

  8. COMPETITION ENTRY
    1. By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition.

  9. MODIFICATION OF THESE TERMS AND THIS WEBSITE
    1. You agree that BIGSCREEN Cinemas Hervey Bay may at any time, in its sole discretion, modify and part of this website, including these Terms of Use.

  10. THIRD PARTY LINKS AND ADVERTISING
    1. BIGSCREEN Cinemas Hervey Bay provides hyperlinks to third party sites ("Linked Sites") for convenience only, and the inclusion of the hyperlink does not imply any endorsement of the Linked Site by BIGSCREEN Cinemas Hervey Bay or its affiliates. In addition, the inclusion of third party advertising on this Website (whether with or without hyperlinks) is not an endorsement or recommendation of the third party advertiser by BIGSCREEN Cinemas Hervey Bay or its affiliates.
    2. You acknowledge and agree that Linked Sites are not under the control of BIGSCREEN Cinemas Hervey Bay and that BIGSCREEN Cinemas Hervey Bay is not liable or responsible for:
      1. any act, omission or negligence of any person who administers or owns any Linked Site;
      2. the copyright compliance, legality or decency of any Linked Site;
      3. the accuracy or reliability of any information provided by any Linked Site;
      4. any goods or services provided by any person who administers or owns any Linked Site; or
      5. the performance of any obligations owing to by any person who administers or owns any Linked Site.

  11. REPRESENTATIONS AND WARRANTIES
    1. You acknowledge and agree that apart from where required by law, this Website and all Website Content are provided "as is" without warranties of any kind, express or implied.
    2. You acknowledge that, apart from where stated to the contrary on this Website, BIGSCREEN Cinemas Hervey Bay has not made any representations or given any warranties:
      1. as to the functionality or content of this Website;
      2. as to the accuracy or completeness of any Website Content;
      3. that access to this Website will be uninterrupted or error free or that the Website or the server which stores and transmits the Website Content to you are free from viruses;
      4. that any links contained on this Website will provide you with any useful information; or
      5. that movie tickets to any particular cinema, movie or session will be available for sale to you.

  12. DISCLAIMER
    1. Except as provided by law, neither BIGSCREEN Cinemas Hervey Bay nor its affiliates nor the employees, officers and agents of BIGSCREEN Cinemas Hervey Bay or its affiliates will be under any liability to you, in contract, tort or otherwise, in respect of any loss or damage (including consequential loss or damage, loss of profits, economic loss or loss of information) which may be suffered or incurred or which may arise directly or indirectly in respect of:
      1. your use of this Website;
      2. the accuracy, completeness or usefulness of any Website Content or information contained in that Website Content;
      3. your use of any websites that this Website links to;
      4. any movie tickets or other goods or services supplied pursuant to these Terms of Use; or
      5. in respect of the failure of BIGSCREEN Cinemas Hervey Bay to comply with its obligations under these Terms of Use.

  13. IMPLIED TERMS
    1. Where legislation implies in these Terms of Use any condition or warranty and that legislation avoids or prohibits provisions in a contract excluding or modifying the application or exercise of or liability under such condition or warranty, the condition or warranty will be deemed to be included in these Terms of Use. However, the liability of BIGSCREEN Cinemas Hervey Bay for any breach of such condition or warranty or any other breach of these Terms of Use will be limited, at the option of BIGSCREEN Cinemas Hervey Bay, to one or more of the following:
      1. If the breach relates to goods:
        1. the replacement of the goods or the supply of equivalent goods;
        2. the repair of such goods;
        3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
        4. the payment of the cost of having the goods repaired; and
      2. If the breach relates to services:
        1. the supplying of the services again; or
        2. the payment of the cost of having the services supplied again.

  14. GOVERNING LAW
    1. These Terms of Use shall be construed in accordance with and shall be governed by the laws in force in the State of Victoria.
    2. You irrevocably submit to and accept the exclusive jurisdiction of any of the Courts of the State of Victoria or the Commonwealth of Australia and any courts of appeal from these courts.