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We are: QLD Provincial Cinemas (ABN 26 074 111 194) trading as BIGSCREEN Cinemas Hervey Bay. 128 Boat Harbour Drive Ave, Hervey Bay, 4655
The following describes our information gathering and dissemination practices in relation to information collected about you via this web site. This policy has been developed in accordance with the Commonwealth of Australia Privacy Act 1988. Further information on your rights can be found on The Australian Privacy Commissioners website at www.privacy.gov.au.
When you visit this site, our server logs information which is provided by your browser. This information is used to create statistics which allow us to assess web site efficiency. The information logged is as follows:
No attempt will be made to personally identify you from the above Browser Information unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes.
No prohibited identifiers (such as a tax file number) are used at any time for identification.
When purchasing tickets through this web site you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. To facilitate your ticket purchase your billing information is shared with our banking gateway partner, EWAY. More information on how EWAY handles your information can be found at www.eway.com.au.
MOVIE TICKET PURCHASES
(a) Movie tickets purchased via the Online Services are (subject to paragraph (b)) non-refundable and are not available for exchange, unless required by applicable law or approved by Big Screen Cinemas executive management.
(b) Big Screen Cinemas reserves the right to refuse entry and may refund or exchange movie tickets for any movie session for which entry is refused if the tickets are presented for refund/exchange prior to the start of the movie session, including as a result of Big Screen Cinemas refusing your entry to a movie session. Evidence of payment must be presented in order for Big Screen Cinemas to consider refunding the price paid for any movie ticket. All refunds must in any event be returned to the same debit or credit card number or account that was used for the original sale, or alternatively in the form of Big Screen Cinemas gift cards. Refunds will not be made in cash. No refunds or exchanges are available after the applicable movie session has started, including as a result of your ejection for a breach of the conditions of entry.
(c) A booking fee per ticket will apply to all tickets purchased via the Online Services.
(d) Where allocated seating applies to a session you may have the choice of choosing your own seat on the Online Services. Otherwise seat allocation for movie tickets purchased via the Online Services is on a "best available" basis and is carried out by a prescribed computer program.
(e) You agree that Big Screen Cinemas may at its discretion, refuse to sell movie tickets to you or withdraw any movie tickets from sale via the Online Services.
(f) The following conditions apply to each movie ticket purchased by you from Big Screen Cinemas:
• Printed ticket stub or electronic ticket must be retained as proof of purchase until you leave the cinema premises after viewing the applicable movie.
• A Show Spoilt pass will be issued to replace a ticket to a movie session cancelled or significantly interrupted due to circumstances beyond the control of Big Screen Cinemas (eg power failure). To receive a Show Spoilt pass, the printed ticket stub or electronic ticket must be presented immediately following cancellation of the movie session and before leaving the cinema premises.
• Proof of age may be requested for MA15+ and R18+ films. No Children under the age of 18 can be admitted into an R18+ movie under any circumstance. All children under the age of 15 must be accompanied by their parent or legal guardian for movies rated MA15+. If the above terms are not adhered to, Grand Cinemas reserves the right to refuse entry.For more information on Australian classifications please visit www.classification.gov.au
• Bags must be opened upon staff request.
• Cameras and audio visual recorders are not permitted in the auditoria.
• Only food and drink items purchased from Big Screen Cinemas Candy bar may be taken into the auditoria.
• Cans, glass bottles, hot food and alcohol are not permitted in standard auditoria unless with the prior written consent of Big Screen Cinemas.
• Footwear and neat casual dress is required in all auditoria.
• Putting your feet on the seat in front of you is prohibited.
• Inconsiderate behaviour, including talking or using electronic devices during the movie, is prohibited.
• Management reserves the right to refuse entry to, or eject you from, any movie session in its sole discretion, including as a result of your failure to meet any of applicable conditions of entry.
• Session times are subject to change without notice.
• Each auditorium of Big Screen Cinemas has specific rules and may have other conditions of entry that apply from time to time. These are made available at each auditorium and you agree to be bound by these.
PURCHASES AND GST
Prices on the Online Services include GST where applicable.
PAYMENT PROCESSING
Payments made by you for the purchase of movie tickets, good or services on the Online Services are processed using EWAY payment processing service. You agree to all terms and conditions applicable to your use of the EWAY payment processing service.
MODIFICATION OF THESE TERMS AND THE ONLINE SERVICES
You agree that Grand Cinemas may at any time, in its sole discretion, modify any part of the Online Services, including these Terms of Use. Any change shall take effect only in relation to your future use of the Online Services.
THIRD PARTY LINKS AND ADVERTISING
Big Screen Cinemas provides hyperlinks to third party sites (Linked Sites) for convenience only, and the inclusion of the hyperlink does not imply any endorsement of the Linked Site by Big Screen Cinemas or its affiliates. In addition, the inclusion of third party advertising on the Online Services (whether with or without hyperlinks) is not an endorsement or recommendation of the third party advertiser by Big Screen Cinemas or its affiliates.
You acknowledge and agree that Linked Sites are not under the control of Big Screen Cinemas and that Big Screen Cinemas is not liable or responsible for:
(a) any act, omission or negligence of any person who administers or owns any Linked Site;
(b) the copyright compliance, legality or decency of any Linked Site;
(c) the accuracy or reliability of any information provided by any Linked Site;
(d) any goods or services provided by any person who administers or owns any Linked Site; or
(e) the performance of any obligations owing to by any person who administers or owns any Linked Site
We will record your email address if you transmit it to us electronically either in an email message or via a web page form. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent.
From time to time we conduct competitions and give you the choice of receiving further contact from us. Unless you make the choice for us to contact you further, the personal information which we collect from your entry into the competition will not be used for any purpose other than for the competition.
Some pages of this web site provide the facility for users to fill out an online form for the purpose of subscribing to a special service or to provide us with feedback about our web site. We will ask you for your personal information to fulfil that purpose. We will record it to facilitate follow up and for statistical analysis. Only authorised staff will have access to this information.
Your personal information may be stored in either hard copy form or on computer or both. Hard copy personal information is, wherever practical, kept under locked security. Personal information stored on computer is password protected. Personal information is deleted when it is no longer needed.
Any subcontractors operating on our behalf may have access to your personal information. In such situations, this privacy policy applies equally to those subcontractors.
You may access your personal information by contacting cinema management. Access is generally granted within 30 days of that request. There may be a reasonable charge for access.
A cookie is an electronic token that is passed between browser and server to transfer small amount of information. This web site uses cookies to remember your email address after a successful login or subscribe action. Cookies are also used to remember your cinema preferences, web pages that you have viewed and to facilitate our ticket booking process.
All pages related to ticket purchases and billing are secured by SSL and verified by a valid and current certificate. Further information can be obtained by viewing the security information on these pages.
If you are submitting personal information over the internet which you wish to remain private, please note that, with the exception of our ticket booking pages, this site does not provide facilities for the secure transmission of information across the Internet. While the risk of anyone intercepting and misusing information transmitted by email or through this web site is very low you should be aware that a determined individual with the right skills may be able to do this.
This site contains links to other sites. No responsibility can be taken for the privacy practices of these web sites.
This Privacy Policy and the way we handle your personal information may be changed at any time in our sole discretion.
This document contains the terms and conditions governing your use of this Website and your purchase of any movie tickets, goods or services from BIGSCREEN Cinemas Hervey Bay using this Website. If the Terms of Use or Privacy Policy are not acceptable to you, you must not use this web site.